Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Perfection processes personal information when people use the website, submit print files, request a consultation, or place an order for photo and art printing services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Privacy Contact

Contact Information

Email contact
team@dunefortecho.click
Telephone contact
+27 71 469 5949
Postal address
15 Augrabies Avenue, Dalpark, Brakpan, 1541
Privacy contact
Contact Page

Use the contact details below for privacy questions, access requests, or correction requests.

Contact Page
01 · Purpose

Why We Use Information

We use personal information to respond to enquiries, review image files, discuss size and paper options, prepare quotes, manage test print review, confirm quantities, produce printed work, arrange protected packaging and collection, process payments, maintain records, and operate the website. We also use limited technical data to secure the site, diagnose errors, and understand general usage patterns.

Processing is limited to the studio functions described here.
02 · Sharing

Service Providers

We may share personal information with payment processors, banking channels, website hosting providers, communication tools, and other operational service providers that assist with order handling, file transfer, storage, or administration. Where third parties process information on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.

Service providers receive only the information needed to perform their assigned function.
03 · Legal basis

Legal Disclosure

We may disclose personal information where required by law, court order, regulatory process, or other lawful request. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect our rights and the rights of others.

Disclosure to public authorities is limited to lawful requests or binding obligations.
Data category

Information We Collect

We may collect contact details, order information, file uploads, print specifications, consultation notes, payment-related records, and technical data such as device, browser, and usage information. Where a customer submits artwork or images, we also process the content provided for printing, proofing, and related communication.

The information collected depends on the enquiry, order, or studio appointment.
Collection source

How We Collect Information

We receive data when a person makes an image print inquiry, uploads files, sends an email, books a consultation appointment, approves a test print, or places an order. Some technical information is collected automatically when the website is used, and limited transaction information may be received from payment processing or banking channels.

Most information comes directly from the customer or from the files they submit.
Cookie category

Cookies We Use

The website may use essential cookies to support security and core functions, functional cookies to remember preferences, and limited analytics cookies to understand general site use. Cookies are used for session management, performance monitoring, and improving the reliability of the website.

We use only standard cookie categories needed for site operation and basic measurement.
User control

Cookie Controls

Users may manage cookies through their browser controls and, where available, through on-site preference tools. Blocking certain cookies may affect file upload functions, appointment handling, or other basic website features.

Browser settings can usually limit or remove cookies, although some site functions may be affected.
User Rights

Your Privacy Rights

Subject to legal limits, individuals may request access to their personal information, ask for correction of inaccurate details, object to certain processing, or request deletion where retention is no longer required. Some records may need to be kept for legal, contractual, or operational reasons.

Available rights depend on applicable South African privacy law and the nature of the request.
Requests

How to Make a Request

To make a privacy request, a person should provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details to confirm identity or to locate the correct file before responding.

Requests are assessed against identity, scope, and legal retention requirements before action is taken.
Data Retention

How Long We Keep Information

We retain personal data for the period needed to manage enquiries, complete orders, handle proofing and collection, maintain business records, and meet legal, accounting, or dispute-resolution requirements. When information is no longer required, it is deleted, anonymised, or otherwise handled in a secure manner.

Records are kept only for as long as needed for the relevant business or legal purpose.
Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will apply from the date it is published on the website, unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it.

The policy may be revised when our practices, systems, or legal obligations change.